ESCAMILLA VIELMA, Roxana Dalila; SEGOVIA-ROMO, Adriana; LÓPEZ PÉREZ, Jesús Fabián. Soft skills in customer service: Sales area in automobile dealers. Contaduría y Administración, [S. l.], v. 67, n. 2, p. e332, 2022. DOI: 10.22201/fca.24488410e.2022.3172. Disponível em: https://www.cya.unam.mx/index.php/cya/article/view/3172. Acesso em: 6 mar. 2026.