Quiroga Mireles, Jorge Manuel, y Jesús Fabián López Pérez. «Critical Factors to Improve Customer Satisfaction and Reduce Operating Costs in Large and Medium-Sized Manufacturing Companies in Nuevo León and the Impact Caused by the COVID Pandemic». Contaduría y Administración 67, no. 4 (septiembre 23, 2022): e365. Accedido febrero 12, 2026. https://www.cya.unam.mx/index.php/cya/article/view/4437.