Quiroga Mireles JM, López Pérez JF. Critical factors to improve customer satisfaction and reduce operating costs in large and medium-sized manufacturing companies in Nuevo León and the impact caused by the COVID pandemic. CyA [Internet]. 23 de septiembre de 2022 [citado 12 de febrero de 2026];67(4):e365. Disponible en: https://www.cya.unam.mx/index.php/cya/article/view/4437