Resumen
This study examined the influence of emotional intelligence on job satisfaction and the mediating role of organisational commitment in this relationship. Data were collected via a cross-sectional survey, yielding 400 usable responses from police personnel in Kuala Lumpur police organisations in Malaysia. The measurement and structural models were assessed using SmartPLS. The findings of the structural equation modelling revealed that organisational commitment plays a critical mediating role in the relationship between emotional intelligence and job satisfaction. These results offer valuable insights for practitioners to understand the multidimensional perspectives of organisational commitment and to formulate social skills development programmes that support the achievement of organisational strategies, missions, and goals.
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