ISSN: 0186-1042 ISSN-e: 2448-8410
Segmentation of tourists in the heritage site of Cuenca, Ecuador
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Keywords

Ecuador
ICH
Motivation
Segmentation
Satisfaction

How to Cite

López-Guzmán, T., Prada-Trigo, J., Pérez-Gálvez, J. C., & Pesántez Loyola, S. (2018). Segmentation of tourists in the heritage site of Cuenca, Ecuador. Accounting & Management, 64(3), e115. https://doi.org/10.22201/fca.24488410e.2018.1649

Abstract

This paper contributes to presenting the relationship that exists in a certain tourism destination between the World Heritage Site (WHS) and the Intangible Cultural Heritage (ICH), showing a segmentation of the tourists in Cuenca, Ecuador. The methodology used in this research has been the application of a multivariate technique of grouping items and the realisation of a post-hoc single-variate ANOVA analysis. The results show the existence of three motivational dimensions for visiting the city, two of a cultural nature and the third being hedonic. Depending on the motivation, four types of tourists are identified: the hedonic ICH-WHS tourist, the hedonic WHS tourist, the hedonic tourist and the ICH-WHS tourist. This research reinforces this theme, in a geographic area, Latin America, characterised by a recognised WHS but still little studied in the scientific literature.

https://doi.org/10.22201/fca.24488410e.2018.1649
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